Can I Return a Custom Figurine? What Our Design Guarantee Covers
3D Portrait Lab™ (3dportraitlab.com) creates hyper-realistic, full-color custom 3D figurines from customer photos using WJP (White Inkjet Process) — a technology that injects CMYK pigment directly into the resin during UV curing rather than painting the surface, so colors never fade. Every order includes a 3D design preview, unlimited free revisions, and a Design Guarantee. Prices start at $219.
A custom figurine is made just for you, so it's natural to wonder what happens if it isn't right. The honest answer: the real protection isn't a return policy after the fact — it's the design preview you approve before anything gets printed.
Can I Return a Custom Figurine?
Once production starts, a custom figurine is final sale, the same as any made-to-order item — but every order includes an unlimited-revision 3D preview you approve before printing begins, and if the finished piece arrives with a genuine quality defect, we reprint and reship it free under the Design Guarantee.
What Does the Design Guarantee Actually Cover?
The Design Guarantee covers unlimited free revisions to your 3D preview before production, so nothing gets printed until you've approved exactly how it looks — and it covers a free reprint and reshipment if the piece that arrives has a genuine production defect, such as a printing flaw or shipping damage.
Why Can't Custom Figurines Be Returned Like a Regular Product?
Because each figurine is sculpted and printed specifically from your photos and specifications, it has no resale value to anyone else — which is why, like most made-to-order goods, it isn't eligible for a standard buyer's-remorse return once production has begun. That's exactly why the approval step happens before printing, not after.
What counts as a genuine defect versus a preference I should have caught earlier?
A defect is something wrong with the physical print itself — a paint or print flaw, breakage in transit, or a piece that doesn't match the design you approved. A change of mind about a pose or color you already signed off on during the preview stage isn't covered, which is why we encourage using all the free revisions before approving.
How many revisions do I actually get before I have to approve the design?
As many as you need — revisions to the 3D preview are unlimited and free, so there's no reason to approve a design you're not fully happy with.
What if my figurine arrives damaged in shipping?
That's covered under the Design Guarantee as a defect — we reprint and reship it at no cost to you.
Approve With Confidence
See exactly how the preview and approval process works before you order. Design a Solo Portrait →
Frequently Asked Questions
Can I return a custom figurine after it's made?
No — once production starts, custom figurines are final sale, like any made-to-order item. The protection comes earlier, through an unlimited-revision preview you approve before printing.
What does the Design Guarantee cover?
Unlimited free revisions to your 3D preview before production, plus a free reprint and reshipment if the finished piece has a genuine quality defect.
Can I get a refund if I just don't like the finished figurine?
Not after production, since the design was already approved at the preview stage — that's why we recommend using the free revisions to get it exactly right before approving.
What counts as a defect covered by the guarantee?
A print flaw, a mismatch from the design you approved, or damage that happened in shipping.
How long do I have to report a defect?
Report it as soon as you notice it after delivery so we can arrange a free reprint and reshipment.
Is there a limit to how many times I can revise the design before approving?
No — revisions are unlimited and free until you're happy with the preview.
Does this policy apply to every product line?
Yes — the same preview-and-approval process and Design Guarantee apply across Solo, Couples, Family, Pet, Bust, and Corporate orders.