Shipping policy

Every 3D Portrait Lab™ figurine is a custom-made piece crafted from your photograph. Please review the schedule and delivery details below so you know exactly what to expect from order to doorstep.

1. Delivery Timeline at a Glance

Handling time 5–8 business days
(3D proof, your confirmation, printing, quality inspection)
Transit time 6–9 business days
Estimated total delivery Most orders arrive within 2–3 weeks (11–17 business days) after your design proof is approved.
Shipping cost Free worldwide tracked shipping on orders of $149 USD or more.
Import duty We prepay the related fees in advance (DDP — Delivered Duty Paid). You pay nothing extra upon receipt.

2. Complete Order Timeline

  • Digital 3D proof — delivered within 24 working hours after our team reviews your order.
  • Your confirmation — review and approve the proof. Unlimited free revisions at this stage.
  • Production — once approved, WJP full-color printing, polishing, and quality inspection take 4 working days.
  • International shipping — delivered in approximately 6–9 business days after dispatch, depending on destination.

Most orders arrive within approximately 2–3 weeks after your design proof is approved. For date-sensitive occasions (weddings, birthdays, holiday gifts), we recommend ordering at least 3 weeks in advance to allow buffer for finalization, production, and shipping. Peak wedding season (May–September): we recommend 6 weeks lead time.

3. Holiday Order Cut-Off Dates (U.S. Destinations)

To ensure delivery before the holiday, we recommend placing your order by:

  • Christmas (Dec 25) — order by late November (peak season buffer recommended)
  • Mother's Day — order by mid-April
  • Valentine's Day (Feb 14) — order by mid-January
  • Father's Day — order by late May

For time-sensitive orders, please contact us in advance at support@3dportraitlab.com to see if priority processing is available.

4. Shipping Cost & Import Duty

We ship on a DDP (Delivered Duty Paid) basis — we prepay the related fees in advance, covering estimated import duties and customs clearance charges. You will not be charged customs fees, clearance fees, or any hidden surcharges upon receipt.

  • Orders of $149 USD or more: free worldwide tracked shipping.
  • Orders under $149 USD: shipping cost calculated at checkout based on destination.
  • Remote area surcharge: a small number of remote areas may incur carrier surcharges, clearly displayed at checkout before payment.

5. Carriers & Tracking

We partner with major international carriers: DHL · FedEx · UPS.

Once your order ships, you will receive an email with your tracking number. You can track your package in real time via the carrier's website or our order tracking page.

6. Shipping Destinations

We ship to the United States, Canada, United Kingdom, France, Germany, and most other countries worldwide.

At checkout, please provide complete delivery information: full street address, postal code, and a contactable phone number (required for international delivery).

Gift shipping is supported: simply enter the recipient's (not payer's) address at checkout, and we will package your order as a gift.

7. Factors That May Cause Delays

All delivery times are estimates and not guarantees. The following may cause delays:

Customer-side factors:

  • Unclear or insufficient reference photos, requiring our sculptors to request additional photos from you.
  • Delayed response during the design approval stage (e.g., no reply to proof emails within 48 hours), or multiple rounds of inconclusive revisions, which will push back the production timeline accordingly.

Factors beyond our control:

  • Carrier operational delays, strikes, or system failures
  • Customs clearance delays or inspections
  • Severe weather, natural disasters, or public events
  • Inaccurate recipient address or failed delivery requiring re-attempt

If we become aware of a significant delay affecting your order, we will notify you proactively via email. To ensure on-time delivery, we recommend uploading clear, multi-angle photos at the time of order and responding to design proof emails within 48 hours.

8. Shipping Damage

If your figurine arrives damaged in transit, it is covered under our Design Guarantee — we will repair or reprint and reship your figurine free of charge.

Claim process:

  1. Within 7 days of receipt, take photos or video of the packaging exterior and the damage.
  2. Email us at support@3dportraitlab.com with your order number and the photos.
  3. We will respond with a resolution within 24 hours.

Reports made after 7 days will still be reviewed, but may affect our ability to file carrier claims. Please notify us as early as possible.

9. Address Change

  • Before dispatch: you may update the shipping address free of charge. Email support@3dportraitlab.com with your order number and new address.
  • After dispatch: due to carrier restrictions, the address cannot be changed. Please double-check your shipping information at checkout.

10. Contact Us

For any shipping-related questions, please contact us:

Business information:
3DPORTRAITLAB LLC
1021 E Lincolnway, Suite 10040
Cheyenne, WY 82001, United States