Shipping policy
Every 3D Portrait Lab figurine is custom-made to order. Please review the timeline and shipping details below so you know exactly what to expect from checkout to delivery.
1. Delivery Timeline at a Glance
| Handling time |
3–5 business days (3D proof, your confirmation, printing, polishing, quality inspection) |
| Transit time | 7–12 business days |
| Estimated total delivery | Most orders arrive within 2–3 weeks (10–17 business days) of your order |
| Shipping cost | Free worldwide tracked shipping on orders of $149 USD or more |
| Import duties | Pre-paid by us (DDP) — you pay nothing on delivery |
2. The Full Order Timeline
- Digital 3D Proof — delivered within 24 working hours of your order being reviewed by our team.
- Customer Confirmation — you review and approve your proof. Unlimited free revisions are available at this stage.
- Production — once approved, WJP full-colour printing, polishing, and quality inspection take 3 working days.
- International Shipping — approximately 7–12 business days after dispatch, depending on destination.
Most orders arrive within 2–3 weeks in total. For any date-sensitive occasion (wedding, birthday, holiday gift), we recommend ordering at least 2–3 weeks in advance to allow comfortable time for review, production, and transit.
3. Holiday Order Deadlines
Approximate cut-offs for delivery in time for major occasions (US delivery):
- Christmas (Dec 25) — order by early December
- Mother's Day — order by late April
- Valentine's Day (Feb 14) — order by late January
If your timeline is tight, please contact us at support@3dportraitlab.com before ordering — we will assess whether priority processing is feasible.
4. Shipping Costs & Import Duties
We operate a DDP (Delivered Duty Paid) model. Estimated import duties are pre-paid by us before dispatch — you will not be charged any customs fees, clearance fees, or hidden charges upon delivery.
Orders of $149 USD or more receive free worldwide tracked shipping. For orders below this threshold, shipping costs are calculated in real time at checkout based on your destination. Remote or hard-to-reach addresses in certain regions may incur a supplementary fee, which will always be displayed at checkout before you pay.
5. Carriers & Tracking
We ship internationally via trusted carriers including DHL, FedEx, and UPS. As soon as your order is dispatched, you will receive a tracking number by email. You can monitor real-time delivery status on our dedicated tracking page.
6. Where We Ship
We ship to the United States, Europe, the United Kingdom, Canada, Australia, and most countries worldwide.
Please enter your full delivery address — including postal code and phone number — at checkout to avoid delays. Shipping to a recipient other than the purchaser (for example, a surprise gift) is fully supported; simply enter the recipient's address at checkout.
7. Delays Outside Our Control
All delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other events outside our reasonable control. We will do our best to keep you informed if we become aware of a significant delay affecting your order.
8. Shipping Damage
If your figurine arrives damaged in transit, this is covered in full under our Design Guarantee — we will repair or reprint it and reship it to you free of charge.
Please photograph the damaged packaging and the figurine and email us at support@3dportraitlab.com within 7 days of receipt, so that we can file a timely claim with the carrier and fast-track your reprint with priority shipping. You remain covered even if you report it a little later — reporting after day 7 does not void your coverage, it may simply slow the carrier claim process. See our Refund Policy for full details.
9. Address Changes
You may update your shipping address at any point before your order has shipped. Please email support@3dportraitlab.com with your order number as early as possible, so the change can be confirmed to you in writing. Once an order has been dispatched, we are unable to redirect it.
10. Contact Us
Questions about your shipment?
Email: support@3dportraitlab.com
Response time: within 24 business hours
Support hours: Monday – Friday
3DPORTRAITLAB LLC
1023 E Lincolnway, Cheyenne, WY 82001, United States